Return Policy

Thank you for shopping at PartzBiz. As most of our parts are imported on demand, we have a very strict return policy. When we import parts from overseas we incur quite high costs for transportation, duty, taxes & other fees.

For this reason we are not able to accept returns for products that were ordered by mistake, or for incorrectly ordered parts, where they are not suitable for the intended application. It is the sole responsibility of the customer to ensure that the parts that are ordered are the correct parts for the intended application.

If you are not sure which is the correct part for your car, please check with us before ordering, as imported parts are not refundable, due to an incorrect part being ordered.

If you need us to help confirm part fitting, please supply us with the Year, Make, Model and the VIN (Vehicle Identification Number) of your vehicle, and inform us of any modifications that have previously been performed. We will do our best to confirm the correctness of the required part.

We Do However, Stand Behind Our Products

• In case of a product that has been broken or otherwise damaged during delivery.
• In the case that a product is defective from the manufacturer.
• In the case where the product that is delivered is not the product that was ordered.

In the above cases, please contact us immediately upon discovery of the damage or defect, by visiting our contact page on our website: Contact Us

In the unfortunate event that you do run into a problem with anything in your order, we will assess the situation on a case by case basis, & try to find a solution that satisfies the customer.

We have built our business on customer satisfaction, & we intend to continue to follow this policy.

Damaged Items

If you received a damaged product, please notify us immediately for assistance.

Shipping Charges

Shipping charges incurred in connection with the return of a product are non-refundable.

The customer is responsible for paying the costs of shipping, and for the risk of loss of, or damage to, the product during shipping, back to PartzBiz.

Restocking Fees

In the event that we agree to a product return, items returned to us may be subject to a 10% restocking fee. This will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by visiting our contact page on our website: Contact Us